Very Disappointing
ZenDesk Chat/Zopim is such a great tool. The desktop dashboard works great and we love it. But, we travel a lot so the app is critical to how we use the software. This app is terrible. I typically launch the app as I leave the office and it will work for a little while. Then at some point Ill realize "I havent heard a notification in a while". Lo and behold its because the app has logged me out... who knows when. Its constantly logging us out of the app without any way to know this has happened except to launch the app again. Weve missed countless chats like this due to the triggers not firing while we are logged out. Ive turned to obsessively checking the app on my phone to make sure Im still logged in. Outrageous. Obviously this is a critical point to using the app, so I cant understand why the developers havent fixed whatever it is that makes this happen.
candice_k about
Zendesk Chat, v0.6.10